YOU CHOOSE DELIVERY DATE AT CHECKOUT
* PLEASE READ ALL *
***YOU CHOOSE YOUR DELIVERY DATE AT CHECKOUT!***
WE SHIP OUT MONDAY THROUGH FRIDAY FOR DELIVERY TUESDAY THROUGH SATURDAY
Orders ship FedEx Priority Overnight:
Next-day delivery generally from 9:30 a.m – 4:30pm depending on location.
Please note that in 2023, actual shipping costs are higher than what you are being charged.
FEDEX WILL BE VERY BUSY DURING THE WEEK APPROACHING EACH HOLIDAY.
SO, TO AVOID DELAYS, THE EARLIER THE DELIVERY, THE BETTER.
* HOLIDAY DELIVERY DATES *
Thanksgiving:
Recommend choosing delivery no later than 11/21
Christmas Eve/Christmas:
Recommend choosing delivery no later than 12/21
New Year’s Eve/New Year’s Day:
Recommend choosing delivery no later than 12/28
SAME DAY SHIP OUT (11:30am)
Order cut-off time for next day delivery is 11:30am.
CHOOSING A DELIVERY DATE
Due to the possibility of shipping delays, we highly recommend scheduling delivery at least 2 days before your event. You can choose up to 45 days in advance.
If possible, please do NOT schedule delivery for the DAY OF your event.
FRIDAY & SATURDAY DELIVERY IS AT YOUR OWN RISK
If an order is delayed on Friday or Saturday, it may not be redelivered until Monday!
SATURDAY DELIVERY
Saturday delivery is NOT available in all areas. If you are not in major metropolitan area, please call FedEx at 1-800-463-3339 to make sure your address qualifies.
SIGNATURE UPON DELIVERY OPTION
If you choose this option, enter it in the ‘order notes’ field at checkout.
An adult must be available at time of delivery to sign, or your package may be returned. We do not give refunds for returned or delayed packages due to missed signatures.
GATE CODE
Always include your gate code if your order is being delivered to a gated community. Even if carriers make frequent deliveries, it cannot be assumed that they have your gate code.
TRACKING YOUR ORDER
You will receive tracking info to the email address provided when your order ships. Once the order leaves our farm, it is the customer’s responsibility to check tracking. If you reside in an apartment complex with a receiving office, it is your responsibility to inform the office of incoming perishable items.
HANDLING YOUR ORDER
Upon arrival, OPEN the package and place the products in the fridge (or freezer for frozen meat). Do not put the entire unopened package in the fridge. Caviar should be stored between 28 – 36 degrees F.
Free shipping over $750 may not apply to Hawaii & Alaska.
PROBLEMS WITH DELIVERY
Although orders are supposed to arrive the next day, delays can happen!
If you have a delivery issue, please call FedEx (1-800-463-3339) before contacting us.
This will speed up the resolution.
RETURNS
We do not accept returns on perishable items. If you have any issues or problems with your order, please call or text 910-900-7658 or email orders@thecaviarfarm.com. We always work things out.
- Visit our website
at thecaviarfarm.com , or any website of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
names
phone numbers
email addresses
mailing addresses
job titles
usernames
billing addresses
- Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called
“crash dumps” ), and hardware settings).
- Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
- Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
- To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see
“ WHAT ARE YOUR PRIVACY RIGHTS? “ below.
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Log in to your account settings and update your user account.
Category | Examples | Collected |
A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name | |
B. Personal information categories listed in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information | |
C. Protected classification characteristics under California or federal law | Gender and date of birth | |
D. Commercial information | Transaction information, purchase history, financial details, and payment information | |
E. Biometric information | Fingerprints and voiceprints | |
F. Internet or other similar network activity | Browsing history, search history, online | |
G. Geolocation data | Device location | |
H. Audio, electronic, visual, thermal, olfactory, or similar information | Images and audio, video or call recordings created in connection with our business activities | |
I. Professional or employment-related information | Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us | |
J. Education Information | Student records and directory information | |
K. Inferences drawn from other personal information | Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics | |
L. Sensitive Personal Information |
- Category A –
As long as the user has an account with us
- Category B –
As long as the user has an account with us
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
- whether we collect and use your personal information;
- the categories of personal information that we collect;
- the purposes for which the collected personal information is used;
- whether we sell or share personal information to third parties;
- the categories of personal information that we sold, shared, or disclosed for a business purpose;
- the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;
- the business or commercial purpose for collecting, selling, or sharing personal information; and
- the specific pieces of personal information we collected about you.
- You may object to the processing of your personal information.
- You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
- You can designate an
authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
- You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.
- Right to be informed whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (
“profiling” )