WE SHIP OUT MONDAY THROUGH FRIDAY
* PLEASE READ ALL *
Orders ship FedEx Priority Overnight.
At checkout, you can choose your delivery date up to 45 days ahead.
**We HIGHLY recommend scheduling delivery at least 2 days before your event.**
Overnight shipping is $38-$44 except NC ($28).
Saturday Shipping is an extra $20 and may not be available in all areas.
Please note that in 2022, actual shipping costs are higher than what you are being charged.
Free shipping over $750 may not apply to Hawaii & Alaska.
No signature is required unless specified at checkout in the ‘order notes’ field.
FRIDAY & SATURDAY DELIVERY IS AT YOUR OWN RISK
If an order is delayed on Friday or Saturday, it may not be redelivered until Monday!
If possible, choose no later than Tuesday before Thanksgiving for delivery. FedEx will be running on Wednesday also, but if delayed you will not get your caviar until Friday.
SAME DAY SHIP OUT (11:30am)
Orders placed after 11:30am in December may not ship out until the next shipping day.
CHOOSING A DELIVERY DATE
Due to the possibility of shipping delays, we highly recommend scheduling delivery 2 days before your event.
Please do NOT schedule delivery for the DAY OF your event.
SIGNATURE UPON DELIVERY OPTION
If you choose this option, enter it in the ‘order notes’ field at checkout.
An adult must be available at time of delivery to sign, or your package may be returned. We do not give refunds for returned or delayed packages due to missed signatures.
Always include your gate code if your order is being delivered to a gated community. Even if carriers make frequent deliveries, it cannot be assumed that they have your gate code.
TRACKING YOUR ORDER
You will receive tracking info to the email address provided when your order ships. Once the order leaves our farm, it is the customer’s responsibility to check tracking. If you reside in an apartment complex with a receiving office, it is your responsibility to inform the office of incoming perishable items.
HANDLING YOUR ORDER
Upon arrival, OPEN the package and place the products in the fridge (or freezer for frozen meat). Do not put the entire unopened package in the fridge. Caviar should be stored between 28 – 36 degrees F.
Your location may qualify for Saturday delivery. If you need caviar shipped on Friday for Saturday delivery, please call FedEx at 1-800-463-3339 to make sure your area qualifies.
PROBLEMS WITH DELIVERY
Although orders are supposed to arrive the next day, delays can happen!
If you have a delivery issue, please call FedEx (1-800-463-3339) before contacting us.
This will speed up the resolution.
We do not accept returns on perishable items. If you have any issues or problems with your order, please call 252-646-1713 or email firstname.lastname@example.org. We always work things out.