WE SHIP OUT MONDAY THROUGH THURSDAY
* PLEASE READ ALL *
All caviar orders ship FedEx Priority Overnight.
The cost of shipping is calculated once your address is entered.
No signature is required unless specified at checkout.
FRIDAY DELIVERIES ARE AT YOUR OWN RISK
We highly recommend avoiding Thursday shipments/Friday deliveries.
In the rare case that FedEx is delayed, you would not receive your order until Monday (in which case it would be delivered warm).
If at all possible, please have your order delivered earlier in the week if you are having a weekend event.
**We do not offer refunds on delayed Friday deliveries.**
SAME DAY SHIP OUT (9:30am)
Orders placed after 9:30am may not ship out until the next shipping day.
*Orders placed after 9:30am Thursday may not ship out until the following Monday.
If you are placing an order after 9:30am on Thursday and need your order delivered on Friday or Saturday, contact us.
FUTURE DELIVERY OPTION
We will do everything we can to deliver your order on the date requested. We highly recommend scheduling delivery 2-4 days in advance of your event. Just in case there is a FedEx delay, Please do NOT schedule delivery for the day OF your event. We will not issue any refunds in the case that your order arrives after your event.
SIGNATURE UPON DELIVERY OPTION
If you choose this option, an adult MUST be available at time of delivery to sign, or your package may be returned. If you require a signature upon delivery, you are responsible for checking your tracking information to ensure someone is available to sign. We do not give refunds for returned or delayed packages due to missed signatures.
Always include your gate code if your order is being delivered to a gated community. Even if FedEx or UPS make frequent deliveries, it cannot be assumed that FedEx Express Services has your gate code.
TRACKING YOUR ORDER
You will receive tracking info to the email address provided when your order ships. Once the order leaves our farm, it is the customer’s responsibility to check tracking. If you reside in an apartment complex with a receiving office, it is your responsibility to inform the office of incoming perishable items.
HANDLING YOUR ORDER
Upon arrival, OPEN the package and place the products in the fridge (or freezer for frozen meat). Do not put the entire unopened package in the fridge. Caviar should be stored between 28 – 38 degrees F.
Your location may qualify for Saturday delivery.
If you need this option or have any other questions, call us at 252-646-1713.
PROBLEMS WITH DELIVERY
If you have a FedEx delivery issue, please call FedEx immediately at 1-800-463-3339. Say “delivery”and then “expecting” when prompted. Say the tracking number, and then “customer service agent.” After you have notified FedEx, you should then contact us.
• POLICIES •
WE ARE NOT RESPONSIBLE FOR FEDEX SHIPPING DELAYS.
IF YOU KNOW YOU NEED YOUR ORDER BY A SPECIFIC DATE, PLEASE SCHEDULE DELIVERY EARLIER THAN THAT DATE.
FEDEX WILL NOT REIMBURSE THE COST OF LOST OR RUINED PRODUCTS. IF THIS OCCURS, PLEASE CONTACT US.
Due to Covid19 and high demand during the holidays, FedEx (or any other carrier) will not refund for delays.
If you have any other questions, call us at 252-646-1713.