WE SHIP OUT MONDAY THROUGH FRIDAY
* PLEASE READ ALL *
Orders ship FedEx Priority Overnight or UPS Next Day Air.
Overnight shipping is $35 for all states except NC ($25).
Saturday Shipping is and extra $20 and may not be available in all areas.
No signature is required unless specified at checkout in the ‘order notes’ field.
FRIDAY & SATURDAY DELIVERY IS AT YOUR OWN RISK
If an order is delayed on Friday or Saturday, it may not be redelivered until Monday!
IF YOU NEED YOUR ORDER BY A SPECIFIC DATE,
PLEASE SCHEDULE DELIVERY AT LEAST 2 DAYS EARLIER
THAN THAT DATE.
Although orders are supposed to arrive the next day, delays can happen!
Make sure your order arrives before you need it!
Caviar arriving up to 1 week early will not effect freshness.
We cold pack all orders to withstand an extra 24-36 hours in transit.
SAME DAY SHIP OUT (9:30am)
Orders placed after 9:30am may not ship out until the next shipping day.
FUTURE DELIVERY OPTION
We will do everything we can to deliver your order on the date requested. We highly recommend scheduling delivery 2-4 days in advance of your event. Please do NOT schedule delivery for the DAY OF your event.
SIGNATURE UPON DELIVERY OPTION
If you choose this option, enter it in the ‘order notes’ field at checkout.
An adult must be available at time of delivery to sign, or your package may be returned. We do not give refunds for returned or delayed packages due to missed signatures.
Always include your gate code if your order is being delivered to a gated community. Even if carriers make frequent deliveries, it cannot be assumed that they have your gate code.
TRACKING YOUR ORDER
You will receive tracking info to the email address provided when your order ships. Once the order leaves our farm, it is the customer’s responsibility to check tracking. If you reside in an apartment complex with a receiving office, it is your responsibility to inform the office of incoming perishable items.
HANDLING YOUR ORDER
Upon arrival, OPEN the package and place the products in the fridge (or freezer for frozen meat). Do not put the entire unopened package in the fridge. Caviar should be stored between 28 – 38 degrees F.
Your location may qualify for Saturday delivery. If you need caviar shipped on Friday for Saturday delivery, please call FedEx at 1-800-463-3339 to make sure your area qualifies.
PROBLEMS WITH DELIVERY
If you have a delivery issue, please call the carrier before contacting us.
If you have any other questions, call us at 252-646-1713.