WE SHIP OUT MONDAY THROUGH THURSDAY
* PLEASE READ ALL *
All caviar orders ship FedEx Overnight. No signature required unless specified at checkout (notes section).
SAME DAY SHIP OUT (9:30am)
Orders placed after 9:30am may not ship out until the next shipping day.
THURSDAY ORDERS (9:30am)
We highly recommend avoiding Thursday shipments/Friday deliveries.
If FedEx is delayed, you would not receive your order until Monday (in which case it would be delivered warm).
**WE DO NOT OFFER REFUNDS FOR DELAYED FRIDAY DELIVERIES.**
Orders placed after 9:30am Thursday may not ship out until the following Monday. If you are placing an order after 9:30am on Thursday and need your order delivered on Friday or Saturday, call us for special options (252)646-1713.
SIGNATURE UPON DELIVERY OPTION
If you choose this option, an adult MUST be available at time of delivery to sign, or your package may be returned. If you require a signature upon delivery, you are responsible for checking your tracking information to ensure someone is available to sign. We do not give refunds for returned or delayed packages due to missed signatures. FedEx charges an additional fee to obtain signature upon delivery.
TRACKING YOUR ORDER
You will receive tracking info to the email address provided when your order ships. Once the order leaves our farm, it is the customer’s responsibility to check tracking. If you reside in an apartment complex with a receiving office, it is your responsibility to inform the office of incoming perishable items.
HANDLING YOUR ORDER
Upon arrival, OPEN the package and place the products in the fridge (or freezer for frozen meat). Do not put the entire unopened package in the fridge. Caviar should be stored between 28 – 38 degrees F.
Bullet/Meat orders may ship 2nd Day service if applicable. Wholesale orders and smoked sturgeon may take extra time to prepare and ship.
You will receive prompt notification if this is the case.
Your location may qualify for Saturday delivery. Extra fees will apply.
If you need this option or have any other questions, call us at 252-646-1713.
FUTURE DELIVERY OPTION
We will do everything we can to deliver your order on the date requested. We highly recommend scheduling delivery 2-4 days in advance of your event. Just in case there is a FedEx delay, Please do NOT schedule delivery for the day OF your event. We will not issue any refunds in the case that your order arrives after your event.
• POLICIES •
WE ARE NOT RESPONSIBLE FOR FEDEX SHIPPING DELAYS.
IF YOU KNOW YOU NEED YOUR ORDER BY A SPECIFIC DATE, PLEASE SCHEDULE DELIVERY EARLIER THAN THAT DATE.
FEDEX WILL NOT REIMBURSE THE COST OF LOST OR RUINED PRODUCTS. IF THIS OCCURS, PLEASE CALL 252-646-1713.
Please let us know in your order notes if you have specific shipping needs or FedEx notes such as Saturday delivery.